Refund policy

At Combined Source Office Furniture, we want you to be completely satisfied with your purchase. Please read our Return & Exchange Policy carefully to understand your rights and responsibilities.

Return and Exchange Period：

We offer 30 days return policy for eligible items. You have 30 days from the date of delivery to initiate a return or exchange for any item purchased on our website. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or an exchange.

Eligibility for Returns/Exchanges：

To be eligible for a return or exchange, the following conditions must be met:

Item Condition:

All tags and Labels should still be attached.

The item must be unused, in its original condition, and in the original packaging.

Proof of Purchase:

A receipt or proof of purchase must be provided (e.g. order confirmation email).

Non-Eligible Items:

Certain items are non-returnable, including but not limited to:
- Personalized or custom-made items.
- Intimate or sanitary goods if opened.
- Gift cards.

How to Initiate a Return/Exchange

To initiate a return or exchange, please follow these steps:

Contact Us:

Contact our customer support team at info@combinedsourceofficefurniture.store within the 30 days period to request a return authorization. Our customer support team will guide you through the returning process.

Prepare Your Package:

Once your return is authorized, securely pack the item(s) in their original packaging.

Return address:

3236 N 3rd St Ac, Phoenix, AZ 85012, United States

Shipping:

Ship the package to the return address.

Return Shipping Cost：

You are responsible for the return shipping costs unless the item is defective or incorrectly shipped.

No restocking fees are charged.

Refund Processing

We will give you a notification once we get and check the return and the permission to get the refund. In case of approval, you will get a refund on the method of payment that you used initially in a span of 10 business days. Your bank or credit-card company may require a long time to put the money back on your account. In case the return had taken over 10 business days after we accepted it, email info@combinedsourceofficefurniture.store.

Exchanges

If you wish to exchange an item for a different size or color, please follow the same return process. Once we receive the returned item, we will process your exchange based on availability.

Method & Fees

Return method: By mail
Restocking fee: None
Refund period: 10 working days
Return shipping cost: Customers pay with a return shipping unless the item is defective or erroneous.